• 3 Nov 2016

    The countdown's over and it's live

    Well it’s finally here. Our new site's live after 10 months of work (blood, sweat and tears!). Please take some time to look round it and, while we’re very pleased with the new approach, we’d love to get your feedback. Intentionally this is a work in progress, we’re calling it a beta site for now to make that clear, and we’ve got more work to do before we’re happy to bring a close...
    • 14 Sep 2016

    Open Badges and the Future World of Work

    Hello, in the first digital blog for a while, I would like to welcome a guest blogger, Sarah Corney . As the CIPD's digital content guru she's interested in your thoughts on digital badges that recognise achievements. So without further time wasting over to Sarah... ________________________________________ Thanks for your attention. The title of this blog is "Open Badges and the Future World of Work"...
    • 11 Apr 2016

    The dark spectre of automation

    Automation - AAARRRGGHHH! There are many, justified, concerns around the opportunities technology brings to automate business processes and the impact that may have on people's livelihoods. We can't shy away from the fact that many of the roles that currently exist are ripe for automating to a greater or lesser extent, bringing a level of speed, standardisation and quality control we can’t deliver using...
    • 18 Mar 2016

    Solving the Gordian knot – A challenge, an opportunity

    One of the challenges for any organisation is producing the right things for the right people at the right time. This isn’t a new challenge, businesses have always struggled to quickly identify what their audiences are interested in and then respond swiftly to that in a sustainable fashion. To steal an analogy from antiquity: finding one end of the Gordian knot where complex, changing needs must be understood and...
    • 29 Feb 2016

    The technology's only as good as the people using it

    As the professional body for HR and L&D we wouldn’t be thinking about digital transformation correctly if we didn’t focus on the people involved, namely my colleagues in the organisation. With recent news that the retail industry is expecting 1,000,000 shop floor jobs to go over the next 9 years due to technology change within retailers as well as changing customer behaviour (the move to online shopping...
    • 19 Feb 2016

    Communicating intelligently

    As mentioned previously , it’s a challenge for most businesses to deliver timely and relevant communications to customers. With many points of interaction (customer services, product purchases, event attendance, exams sat, services used etc etc) maintaining a good understanding of what someone’s interested in - and not interested in - is extremely difficult unless you’ve got the resources of an Amazon...
    • 10 Feb 2016

    Where on earth to start

    This post is a biggie so I’m hoping you’ll stay to the end as I’m talking through some of the specifics of the work we currently have going. When faced with a major, multi-year endeavour the first question - once the sense of panic has subsided - is obviously: what’s first then? The second obvious thought is: book that long holiday now. Unfortunately, thought number two got turned down, leaving...
    • 26 Jan 2016

    Why are we focusing on Digital Transformation? And talking about it so much.

    Among the many things driving change at the CIPD is our desire to understand what our members want and bring that insight to bear through better products and services. We also want to raise our profile to better advocate for Championing Better Work and Working lives with audiences outside of the core HR and L&D profession. We’ve identified that our digital capability, both people skills, business processes...
    • 15 Jan 2016

    What’s this all about then?

    Welcome to this new blog. A confusing name no doubt, but this is a stab at explaining what I’m trying to achieve here. By way of a brief introduction I’m sure you’ve worked out my name’s Ken Cooke while my role here at the CIPD is Head of Digital. This is a relatively new role for the organisation and was created to give a direct responsibility to some poor soul (I didn’t duck fast enough...