By Sylvia Doyle, Director of Reward First ® People Consulting
Having recently passed the Gregorian New Year and before we start the Chinese New Year of the Horse is the perfect time to shape the year ahead with the benefit of 2013 hindsight. This also coincides with a recent mentoring discussion which touched upon total reward and draws me back to the perennial question of the relative importance of culture v strategy. The infamous Peter Drucker has become immortalised by the ‘culture eats strategy for breakfast’ quote made famous by the then President of Ford, Mark Fields back in 2006. However as HR and reward professionals can this question help us in shape the sort of workplaces we want to be associated with?
So before I ask you a question, some points I would like to consider are:
So as we enter the Year of the Horse my question to you is:How do you use reward to help reinforce your culture and strategy?
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Sylvia - this is a great question and stimulates "food for thought" across a number of disciplines. The examples of best (and poor) practice help us to recognise key drivers for positive change and meaningful competitive differentiation. The Telegraph recently reported on "toxic" culture at npower as being at the root of some of their recent customer service difficulties - ignoring the cultural context can have enormous impact.Thank you!
17 Jan, 2014 11:38
Great question Sylvia !
I argue that being practical is paramount in these situations. Understand what the business is really trying to achieve, identify gaps and try to fill some of them through the design of your Reward plans. I share 4 real-life examples on the post I wrote as a response to your question here :
20 Jan, 2014 08:37
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