I'm a Masters student from the University of Leeds, studying Human Resource Management.
I'm writing a dissertation about emotion management, where employees undertaking service roles (in the case of this study, cabin
crew) have to adhere to set emotional or 'feeling' rules when
providing customer service.
I'd be really interested in talking to anyone who has worked with cabin crew in a learning and development or more general HR capacity. I’m also urgently looking for cabin crew, former or current of any age, gender and experience who would be willing to be interviewed as part of the research.
If anyone would like to participate in my research, and perhaps share this within your wider networks, it'd be much appreciated.