Following a recent interview, we rejected a candidated. We felt they were the wrong fit with our Company in terms of team fit. The lady was capable but was scruffy in the interview (and this is a customer facing role) and came over opinionated. She also cried when we asked her why she was leaving her current job (because her husband is unwell). Although this wasn't a deciding factor, we did wonder if she has the strength of character for the role, but as said, it was not the deciding factor.
She would now like feedback. I'm not sure how to raise the issue of her appearance and even if I should, but how do you feedback about team fit? It's just something you feel would be wrong and it's difficult to explain.
Has anyone had to feedback to candidates when there is very little to choose between the short-list and where they are capable but it just comes down to something more "soft" and subjective?
Comments and advice from your experience always welcome.