I work for a technology-based company whose main asset is its knowledge workers. Therefore, I am looking to write a business report that will support a programme that will bring in a culture of change in to our organisation to sustain a:
- reduction in knowledge hugging.
- where workers challenge the norm
- that embraces customer-centric-thinking and not ‘just the technology’.
(Obviously, the above list is a high-level outline that will develop during group discovery sessions.)
I would like to contact CIPD colleagues that have been through a similar programme to discuss their success stories and any ‘best-practices’ learnt as a result of such an implementation.
Like many people on this discussion board, I have been through the theory of implementing change using such models as proposed by Kotter, Lewin and Prosci's ADKAR Model, so I am more interested in the actual practicalities of adopting a ‘best-practice’ change programme.
I know my brief above is very broad (and possible vague), however, any feedback on good change management practices would be greatly appreciated!