Copied to: Richard Hearn (Membership Dev) CIPD Chief Executive/Cheryl Myles (Branch Networks)/Johanna Ratcliffe (Digital Strategy)
I sent the attached note below nearly five months ago to you and Susannah Clements, who we understand has now left the Institute. (We don't know who is now responsible for internal Institute affairs).
Do you not feel inclined to respond to at least some of the questions I raised? I don't want a protracted correspondence on these issues, particularly where you do not accept the criticisms I make (made not just on my part, but the part of others, but I do feel you could do something to address the factual enquiries I have made on behalf of myself and others (blind copied here on email). They too have not received satisfactory responses to specific enquiries they have made.
Can you confirm the current membership figures?
(We understand it has fallen to 131,000 from 135,000 at time of the fee increase as we feared. We believe these to be mainly the more experienced members of the Institute. This is an most unwelcome development).
Can you break these down by grades?
Can you confirm the increase in Fees has been revenue neutral, as intended?
With reference to the CIPD Website, when do you intend to communicate a project plan about the upgrade?
(We are all desperate for it to be improved, and there are quick easy wins we have asked for).
Do you intend to ask the Membership about what it sees as important, and deal with these items as priorities?
(The only priorities you mention are better booking for Conferences and Events - all revenue raising initiatives).
Can you provide any detailed plans about how you intend to improve communications with the Membership and dates by which you intend to achieve this?
When can we expect to notice a difference?
When do you intend to present the "detailed reader research" about the new quarterly magazine?
Where is the evidence of any formal regular feedback to our Membership about these issues, as was promised by you and others at the time of the Fee increase.
The CIPD has long-developed a practice of "playing the man and not the ball" with regard to its Membership.
We would prefer to see issues addressed, rather than personal criticisms directed at paying Members. I hope you will turn your attention to these widely-felt views, and address the issues raised above in detail.