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HR Service Centre

I am looking to gain HR Service Centre skills. I am not exposed to this and I feel that in order to progress my HR future having theses necessary skills would be beneficial.


Does anyone know if there are any weekend working HR Service Centres that are in operation in the North West?.  I am not against voluntary working but the weekend is when I am able to do the additional training, as I am not seemingly able to obtain advancement without these skills.

Thanks

  • Anna

    | 931 Posts

    Chartered Fellow

    17 May, 2013 15:22

    Hi Claire, what exactly are the skills you wish to gain? Are they unique to an HR Service Centre environment or could you acquire them some other way?

    Anna

  • Hi Anna

    Thank you for your reply. I currently work in an Engagement area in my place of work and have been informed by my manager that my only hope of progression in the company is to spend at least 8 months in their service centre which will mean temporarily relocating, this I would prefer not to do. Therefore by obtaining these skills which I have been informed is a must for progression, I am trying to obtain them locally in my own time to enhance my career if this is the way forward in terms of skills.

    Thanks


    Claire

  • Anna

    | 931 Posts

    Chartered Fellow

    18 May, 2013 14:11

    Hi Claire and thanks for clarifying your situation - as far as it relates to your career within your current organisation. As someone who's never worked in an HR Service Centre I'm curious as to what specific skills/experience this might give you if you wish to progress with your current employer.

    Is it enhanced technical knowledge of HR within your business? Exposure to a wider range of HR issues? etc. Or is it simply that career progression with your current employer requires a period of time in the Service Centre for some other reason?

    Once you can identify specifically what being in the Service Centre gives you, then you can decide whether you can gain this some other way, or whether it's worth relocating; and whether the experience will serve you in good stead should you wish to change employers.

    Is there a communities member currently working in an HR Service Centre who can advise Claire further?

    Kind regards

    Anna

  • Keith

    | 9224 Posts

    Chartered Fellow

    20 May, 2013 09:16

    Claire


    To be honest I doubt you would be able to obtain the skills or more likely the experience in many other places than a service centre. It will be about service delivery, fast paced, handling multiple tasks remotely, using systems, following multipple routines etc etc.


    In some organisations you may simply have to "do your time" to be taken seriously (off at a tangent I used to work for a retailer and everyone had to pass through actually working in a store to be credible).


    There is a huge debate in HR if Service Centres are actually deskilling HR professionals and if they are acting as a limiting factor on the growth of new talent. If I were thinking of going into one I would want a pretty clear exit strategy at the end of it. The difficulty is stepping not into teh service centre but often out of it and being seen as a business partner after being a service provider at the end of a phone/PC.


    So for me I certainly wouldnt say it was essential in the progession of a HR professional and certainly wouldnt push someonedown that route. But if thats the way to get on in your company then you have a choice to make...


     Keith

  • Whereabouts in the North West are you?  From recollection I believe that Penninsula have a HR service centre near Wilsmlow (south manchester)

  • Peter

    | 7071 Posts

    Chartered Fellow

    20 May, 2013 17:58

    I think there are two different issues here.One is whether there are any particular or unique HR skills associated with working in call centres, which (as addressed fully by colleagues above) there are not; other than possibly the need to exercise recruiting a replacement skills at an extraordinary rate! ...and the second is whether there is some aspect of the business's operation or organisation (e.g. its finacial procedures, calculations and cost/profit centers, or wider operating strategy) which HR practitioners need to be aware of in relation to its call centres.

    Most (99.9%) of the call centres dealing with professional advice, including HR, Employment law and general law are not manned by specialists in any case, but by limited-skill operatives working from standard "scripts" (The ACAS pubic-advice lines work this way, as do Penninsular's and Croner's), so working in these roles is going to offer you nothing in up-skilling, or indeed familiarity with how the business operates.

    Perhaps if you could clarify with your employer exactly what it is they want you to learn or understand then we may be able to advise a little more effectively; or you may resolve the need (and how it is met) through discussion for yourself.

    P

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