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Logging in securely to the Community

Steve Bridger

| 6660 Posts

Community Manager

4 Dec, 2015 10:50

Some of you have been asking why you are being asked to log in each time you access the Community.

Each time you close your browser window you effectively end your Community session, and you are logged out of the Community.

If you close the ‘tab’ you were using to browse the Community, but do not close your browser window… you should still be logged in if you open a new tab to access the Community (unless a day has elapsed).

The Community platform uses the same 'cookie' as another part of the CIPD website (which necessarily requires some security).

For those of you who used the old community, the same protocol ought to have applied, but for various reasons, it didn’t.

The login process.

  1. When you click login you are directed to the website log-in for the main CIPD website.
  2. After logging in, you are redirected back to the CIPD Community.
  3. The 'cookie' will be deleted when you close your browser window or select log out for security.

This is what should happen. 

It shouldn't be like this...

If the website is behaving in different way… please email Web Support at: websiteenquiry@cipd.co.uk

  • Steve Bridger

    | 6660 Posts

    Community Manager

    4 Nov, 2016 14:47

    Since we launched a new CIPD website on 2 November 2016, a few of you have been experiencing some difficulty accessing the Community.

    For example...

    - multiple unsuccessful attempts to log in to the Community

    - you get stuck in a ‘loop’ of logging in to the Community but get redirected to the CIPD homepage

    - your password is not being ‘recognised’ when you try to log in to the Community

    - the login page allowed you to log in to the CIPD website… but didn't carry across a "logged in" status to the Community.

    - you are able to post to an ‘open’ area of the Community… but this appears as “Anonymous”, and not your real name.

    Launching a new website often has some initial side-effects like these. 

    We recommend…

    - you log out of the Community and close any browser tabs you may have open (if these contain CIPD content). This will close your browsing 'session'.

    - navigate to the homepage of the new CIPD website @ www.cipd.co.uk

    - Login (you should get a pop-up login box rather than being re-directed to the ‘old' login page)

    There will undoubtedly be a short settling-in period after which these issues will (in the vast majority of cases) go away.

    If login problems persists, please email Web Support at: websiteenquiry@cipd.co.uk

    Thanks.

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