HR-inform FAQs

What is the difference between HR-inform and the CIPD website?
The CIPD website (www.cipd.co.uk) provides general information for visitors and a wide range of resources for CIPD members. These include employment news, updates, summary case law and factsheets.

HR-inform is an additional subscription service which provides employment law information and practical tools such as policies and procedures, that will help you with every aspect of your HR role, saving you and your organisation time and money.

It covers a wide range of employment law topic areas that follow the employment lifecycle from recruitment through to retirement.
What employment legislation does HR-inform cover?
HR-inform covers employment legislation for England and Wales.

In practical terms, most employment law legislation in England and Wales also applies to Scotland and Northern Ireland. However, in Scotland, the legislation may come into force on a different date.

Northern Irish legislation is also implemented on a different date to that in England and will have its own set of legal references for bringing the requirements into force.

HR-inform only includes details on European legislation that affects the UK.
Who writes the content on HR-inform?
We have a team of consultants, practitioners and lawyers from organisations and law firms who write for HR-inform.
How can I become an HR-inform contributor?
Please email us your CV and tell us what you are interested in writing.
How can HR-inform help my organisation?
HR-inform is full of practical tools that you can use to make sure your organisation's policies and procedures are up to date: the latest legislation, guidance on HR procedures and best practice and tools to help you implement employment legislation in the workplace.

Request a demo to find out more.
My company and/or industry are unusual. Can HR-inform help me, or is it just for HR generalists?
We've designed HR-inform to meet the needs of most HR professionals. If you have specific industry or organisational requirements, and the information and practical advice you need is often of a very specialist nature, it would be best to attend one of our online demonstrations, to see how well it matches up. If it doesn't meet your needs, please let us know!
Can I use HR-inform to network with other HR professionals?
You cannot network with other HR professionals directly through HR-inform, but you can join in the conversation on LinkedIn group and Twitter by following @HRinform or if you are a CIPD member please take part in our online community.
Do I have to be a CIPD member to buy a subscription to HR-inform?
No, non members can also buy a subscription to HR-inform, although members are offered a preferential rate.
Is HR-inform included in my CIPD membership?
No - HR-inform is not included in CIPD membership.
How much does HR-inform cost?
HR-inform is available to CIPD members at a preferential rate of £668 +vat (for a 12 month subscription). The non-member price is £891 +vat for a 12 month subscription.

Multi-user licences
If you are interested in more than one subscription to HR-inform, contact us on +44 (0) 844 826 7328

Multi-year subscriptions
See our Pricing page for details of our multi-year subscription offer.
Do you give discounts to charities, universities or students?
Unfortunately, we are unable to offer discounts on the subscription price for HR-inform. However, if you are a CIPD member you will benefit from the preferential member price.
How can I pay for my subscription to HR-inform?
Use our online purchasing form to subscribe to HR-inform. You can either request an invoice or you can set up a direct debit. Alternatively, you can phone us on +44 (0)844 826 7328.
Can I share access to HR-inform with a colleague?
When you subscribe to HR-inform, access is provided through your CIPD website account. If you give these details to a colleague you are breaking our terms and conditions of use, opening yourself up to potential liability, and sharing confidential information which will be stored in your account.

Each individual who wants access to HR-inform will need to take out their own subscription.

If you have large numbers of employees to whom you wish to give access to HR-inform, please call us on +44 (0)844 826 7328.
Can we reduce the number of users accessing the product, if we have a multi licence subscription to HR-inform?
You cannot reduce the number of additional users during your subscription year, until your renewal. However, you can easily change additional user details to another individual. To do this, call us on +44 (0)844 826 7328.
Can I just upgrade from a CIPD looseleaf service?
Yes. Previous subscribers of CIPD subscription products (such as Policies and Procedures for People Managers and Employment Law for People Managers) can easily switch over to HR-inform. Just call us on +44 (0)844 826 7328 to arrange this.
Questions about the legal advice line
Who can call the legal advice line?
HR-inform subscribers are entitled to 6 calls per year to the legal helpline. This service is not available if your invoice is unpaid after 30 days or if you have HR-inform on trial.

How can I access the legal advice line?
HR-inform subscribers can call 03330 431 218 to receive additional personalised legal advice from our helpline.

Who answers the legal advice line?
The HR-inform helpline is provided by Royal Bank of Scotland Mentor Services.

What questions can I ask?
HR-inform subscribers can obtain free advice on all aspects of UK employment law regarding specific situations they face in their job, including dismissal, discrimination, redundancy, collective labour law, contractual issues and new and impending legislation. It provides HR-inform subscribers with a quick check or second opinion on legal issues.

The legal advice line cannot:
  • offer in-depth help on complex issues
  • answer academic questions
  • provide personal employment advice
  • provide follow up or ongoing advice on a particular situation
  • provide information for third parties – clients, colleagues, family or friends
  • take the place of your own or your employer's solicitor.
Can I email the legal advice line?
No. The legal advice line is a telephone helpline only - we can't answer letters, faxes or e-mails. The telephone number is 03330 431 218.

What length of call can I make?
Calls last no more than 10-12 minutes. (Callers with lengthy or complex enquiries are advised to appoint their own solicitors.)

When can I call the legal advice line?
Lines are open 09:00-17:00 Monday to Friday, excluding public holidays.
How long does a trial to HR-inform last?
The HR-inform free trial lasts for 7 days. You are now required to attend an online demonstration before you are given trial access to HR-inform.
How many trials can I request?
You are now required to attend an online demonstration before you are given trial access to HR-inform. An individual will be given one opportunity to take trial. As it is attached to your CIPD website account, you cannot request a trial on behalf of somebody else.
What will I have access to during my trial?
You will be able to access all areas of the service and preview documents. However, you will not have access to the legal advice line.
Who can I contact about HR-inform?
Nature of query
Account and subscription queries
0844 826 7328
Technical support
020 8612 6211
HR-inform legal advice line
03330 431 218
General enquiries
Online contact form

If you are unable to find the content you are looking for, email our Editor. We are always adding content to the site, so let us know if you think something is missing.
Can you show me how HR-inform works?
Yes you can request an online demo of the product. Our online trainer can either talk you through the service over the telephone or visit your office.
Can I access HR-inform from different PCs, for example at home and in the office?
Yes, although you can only log in from one computer at a time. Just log in using your CIPD username and password, and remember to log out before attempting to access HR-inform from another PC.
Can I save policies and documents from HR-inform on to my organisation's intranet?
You can download templates from HR-inform to use in with your organisation or your client's organisation. However, you must customise the documents by replacing the HR-inform branding with your organisation's logo and tailor the content appropriately so that it is relevant for your organisation. Please see our Terms & conditions for details of correct usage.

(NB Until they have been adapted, the templates are considered to be HR-inform content and distribution of HR-inform content via an intranet or any other networked storage is a breach of the terms and conditions of your subscription.)
Can I customise HR-inform by adding documents from my organisation documents into the service?
Currently, it is not possible to upload your own content onto HR-inform. Please contact us to discuss a bespoke version of HR-inform for your organisation.
What software do I need to use HR-inform?
In order to view and use HR-inform we recommend:
  • Chrome
  • Firefox
  • Microsoft Internet Explorer 8.0 or higher
  • Safari
  • Security level of 128-bit encryption
  • Cookies enabled
  • A minimum screen resolution of 1024x768
For optimum speed and display of HR-inform we recommend using Chrome.

Additionally, it is desirable, although not necessary, for Javascript to be enabled in your browser. HR-inform uses Javascript to deliver interactive functionality such as the pop-ups that are associated with HR calendar events and downloadable documents.

If your PC meets these requirements and you still experience issues, please call the CIPD Web Support Team on 0208 612 6211.
How do I view the flowcharts in HR-inform?
Our flowcharts require HTML5 Canvas to display as an interactive tool. The following browser versions do not fully support HTML Canvas:
  • IE 8 and below
  • Opera Mini
  • Android browser 2.3 and below
You can test whether your current browser supports HTML5 Canvas here. Where HTML5 Canvas is unsupported, you will be provided with a static image of the flowcharts. However, we recommend that you upgrade your browser to fully benefit from the flowchart tools.
Can I use HR-inform policies and documents if I don't use Microsoft applications?
HR-inform's downloadable content is created in Microsoft Office as this is the most widely used productivity software amongst our audience. Although the CIPD does not recommend any software to HR-inform users, free alternatives to Microsoft Office are available which can open and edit these files:
  • Open Office
  • Google docs
How do I use My favourites?
My favourites allows you to bookmark any page within HR-inform for easy retrieval at a later date. To use this function, either click on the orange box with the yellow star in the top right hand corner of the page, or use the "Add page to favourites" link where it appears.

Saved favourites are automatically sorted by area and can be viewed either by area or all together. Saved favourites can also be edited to remove a single link, or all links at once.
How do I use Saved searches?
The Saved searches button appears in the top right hand corner of every page. Every time you perform a search, you will see a Save search results button at the top of the results list. Clicking this button will open a drop-down box, which will prompt you to name your search and save it.

Once saved, you can access the results of that same search at any time by clicking on the Saved search button at the top of the page. Searches are automatically sorted by area, or can be listed all together.
What is stored in My downloads?
The My downloads area of your account stores any downloadable content you have accessed, such as model documents, policies, HR calculators. By clicking on the link under My activity in the "Check out your account" box on the right hand side of the homepage, you can see at a glance how many items you have downloaded, open and save these documents and delete documents from this list one by one or all at once.