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Factsheet:

Mediation at work

Resource summary

This factsheet was last updated in July 2016.

What is mediation?

Mediation is an additional tool to deal with disagreements between individuals in the workplace. It’s often described as a form of alternative dispute resolution as it’s less formal than grievance and discipline procedures and employment tribunals.

Mediation seeks to provide a speedy solution to individual workplace conflict, and can be used at any stage of a disagreement or dispute. The process is flexible and voluntary, and any agreement is morally rather than legally binding. The process aims to provide a safe, , confidential space for those involved (the ‘parties’) to find solutions that are acceptable to each side. Specifically, mediation provides the potential to:

  • help parties involved in conflict to understand and empathise with each other’s emotions and situations
  • explore the issues and concerns of all parties and use joint problem-solving to find a solution that each side feels is fair
  • encourage communication and establish workable relationships
  • help participants develop the skills to resolve workplace difficulties for themselves in future.

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  • What is mediation?
  • Workplace conflict
  • What happens in mediation?
  • When is mediation appropriate?
  • Implementing mediation
  • CIPD viewpoint
  • Useful contacts
  • Further reading

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