The role of line managers in HR and L&D
This factsheet was last updated in July 2016.
Who are line managers?
Line managers have responsibility for directly managing individual employees or teams. In turn, they report to a higher level of management on the performance and well-being of the employees or teams they manage.
The term ‘front-line manager’ or ‘first-line manager’ normally refers to those who supervise and manage employees who themselves have no supervisory responsibilities. Front-line managers are often promoted from operational roles and might not have any formal management education at the time of their appointment.
Typically the management responsibilities carried out by line managers (particularly front-line managers) might include:
- day-to-day people management
- managing operational costs
- providing technical expertise
- allocating work and rotas
- monitoring work and checking quality
- dealing with customers/clients
- measuring operational performance
- developing their people.
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