Performance management

Index here items on managing performance, performance measurement, poor performance, performance indicators, objective setting, SMART objectives, performance

Posts

    Tides of change

    One morning last August fishermen spotted a small dinghy drifting in choppy waters three miles off the Kent coast. They alerted the local coastguard, who immediately asked the Dover lifeboat to launch a rescue. “We located...

    How to work with the new ISO 9001

    Many thousands of organisations around the world have the quality management standard ISO 9001:1994 and its sister standard, ISO 9002:1994. But in December 2003 the standards will be superseded by ISO 9001:2000, giving organisations...

    Socket and see

    Imagine what would happen if all of your printers and photocopiers were taken out of action for a day: chaos, or a review of the way your organisation transfers information? Because this is exactly what Powergen does on its...

    How to use feedback to improve performance

    Feedback is arguably the most effective tool in any manager’s toolkit, as well as one of the cheapest. It can be used to encourage people to learn, to raise their morale and motivation, and to improve their performance...

    Promotional intelligence

    Emotional intelligence (EI) is enjoying huge popularity, spawning bestselling books, tests, conferences and journals. One reason must be its accessibility. Another, perhaps, is that it appears to present a relatively simple...

    Slim picking

    Predicting a candidate’s success in a management role is arguably the holy grail of assessment activity. But, when it comes to selecting and developing people for senior positions, we believe that psychometric measures give...

    ‘Link top pay to performance’

    The greed of a few top executives is seriously damaging the credibility of boardroom leadership, according to Tony Morgan, chief executive of the Industrial Society, who was addressing a TUC fringe meeting on boardroom pay...

    Competencies on their best behaviour

    Karen Moloney has a point in her criticism of unnecessary work being done to reproduce already known results for competency frameworks (“History repeating”, 6 July 2000). It is probably true that major consultancies...

    United notions

    No one would want to watch a football team that had never trained, a play that had never been rehearsed or a band that had never practised. Yet, while we expect non-business teams to invest time and energy in training, rehearsing...

    History repeating

    We will never know exactly what God thought of Moses as a leader. But he can’t have been entirely happy with his performance, or he wouldn’t have given him the 10 commandments. In what amounted to the first documented competency...