Download this CIPD report which discusses the value of soft skills and makes the business case for putting them at the heart of an organisation's learning and development agenda.
Using your head and heart at work
Last Published: 29 Nov 2010
This CIPD research explores the value of soft skills, and how they complement technical skills and knowledge to drive sustainable organisation performance. It demonstrates the business case for putting soft skills at the heart of the learning and talent development agenda.