Being assertive is key to dealing with difficult people and difficult situations at work. This tool outlines the main skills available to us when we need to deal with a difficult situation assertively so as to achieve an agreeable result. The most appropriate method in any situation will depend on the person you are dealing with and the unique situation.
The tool is a very participative exercise involving a lot of group work.
- To introduce participants to the key assertive skills and techniques that can be used with difficult people or difficult situations.