This tool has been designed to support delegates who are considering introducing mediation into their organisations. This practical tool will help you provide advice and best practice guidance to delegates to equip them with an understanding of the process with which to introduce a culture of using mediation. The tool covers topics including calculating the cost of conflict, conflict resolution system design, information for potential mediators and establishing a workplace mediation protocol.
- To provide the key points to consider when designing a conflict resolution system
- To provide guidance for those seeking to introduce mediation into their organisations.
- To give role and person profiles for selecting appropriate mediators.
- To provide proven techniques to increase awareness and usage of an in-house mediation service.