Mediation case studies


Last Published  01 August 2012

This tool includes a series of real-life case studies followed by a number of questions to consider. Case study questions include aspects such as:
  • identifying the key issues of the dispute
  • how the mediator moved the mediation process along
  • what did you learn about each of the parties involved?
  • what would you have done differently as mediator?
  • how would you cope with the twists and turns of a mediation as information is revealed by the parties?

Tool aims
  • To put previous learning on resolving workplace disputes into practice by working through case studies based on real-life situations
  • To prepare delegates for mediating by providing real examples to build their skills and confidence.