This tool has been designed to give delegates an understanding of how mediation fits into the field of dispute resolution. It looks at the options people have to resolve conflict, including the power, rights and interests model, and will explore the benefits of mediating a case rather than using other tools to try to resolve it.
Participants will be made aware of the many benefits of using mediation and will gain an understanding of cases which are suitable and, critically, those that are not suitable for mediation.
- To understand the benefits of mediation.
- To understand the options available to resolve conflict.
- To provide a win-win option for resolving conflict.
- To increase awareness of a situation's suitability for mediation.