The purpose of this tool is to help participants understand what conflict is, the forms it takes and how to recognise when it is present. The tool will assist delegates in determining situations in which conflict has the potential to arise. It also considers the different reasons for conflict to occur and looks at the factors that need to be present for conflict to occur. It explores how we all experience conflict and how to recognise situations where intervention to avoid escalation of conflict might be required.
- To understand what conflict is
- To recognise situations where there is potential for conflict.