Customer service brilliant basics and magic touches

Support material

Last Published  01 August 2012

Find out about Interpersonal skills ToolClicks

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You can download and customise the following handout material created to support this tool.
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Brilliant basics and magic touches

 (35 KB)
Last Published: 01 Aug 2012
Use this handout explaining both the fundamentals of customer service and some techniques which go above and beyond.
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Your magic touches

 (33 KB)
Last Published: 01 Aug 2012
Use this worksheet to think about what you do now, and what you could add to maximise customer satisfaction.