Five elements to satisfy customers


Last Published  01 August 2012

Using the RATER* model, your delegates will be able to examine their own service and see how it compares to the model. This will give your delegates some very practical steps to take away from the session for either themselves or people that they manage.

Tool aims
  • To discuss the RATER* model for service
  • To use a scaling technique to grade their own service compared to this model