Five elements to satisfy customers

Support material

Last Published  01 August 2012

Find out about Interpersonal skills ToolClicks

To access all of Interpersonal skills ToolClicks you need to:

You can download and customise the following handout material created to support this tool.

Customer service self-assessment

 (40 KB)
Last Published: 01 Aug 2012
Assess your strengths and weaknesses in this area by answering these questions.

The RATER model

 (33 KB)
Last Published: 01 Aug 2012
use this handout which explains the five elements customers are believed to consider in their assessments of service quality.