Service recovery

Support material

Last Published  01 August 2012

Find out about Interpersonal skills ToolClicks

To access all of Interpersonal skills ToolClicks you need to:

You can download and customise the following handout material created to support this tool.

Bad service

 (34 KB)
Last Published: 01 Aug 2012
An activity for participants to think about their experiences of bad customer service and how the situation could have been rectified.

Service recovery presentation

 (868 KB)
Last Published: 01 Aug 2012
Use this PowerPoint presentation when introducing this tool. It covers how to manage complaints by showing you care.