Problem solving

This topic contains a range of tools to help you run a session on problem solving.
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Define the problem
You can use this tool to highlight the importance of accurately defining the problem so as to get the optimum solution.
Cause and effect analysis
This tool can be used to help participants use cause and effect analysis to analyse business situations.
Brainstorming
Use this tool to show the group (in a light-hearted fashion) how a brainstorming session works.
Finding innovative solutions
Use this tool to help people find innovative solutions to problems.
Must have and should have criteria
Use this tool to help participants identify the selection criteria before evaluating possible solutions.
Power Post-it notes
Use this tool to help people find solutions to problems using a participative approach.
Pay-off matrix
You can use this tool to provide an evaluation technique to assess the best from a range of options.
Pros and cons - breaking down solutions
This tool can be used to help identify the pros and cons of a solution in order to decide whether to adopt the solution.
Merit matrix
Use this tool to help participants objectively assess the merits of a range of possible solutions to choose the best option.