Active listening

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Reflecting back and paraphrasing
The coach works with a coachee who would like to become more assertive, and the coach reflects on the examples she gives to allow her to see things from another perspective.
Listening for what is not said
This scene shows the coach noticing issues the coachee appears to be avoiding. The coach uses reflection and paraphrasing to get the coachee to talk more freely.
Observing reactions
In this scene, the coach is watching for signals and observing reactions so that they can steer the coachee in the right direction.