How should L&D professionals determine which metrics to use when they're planning and evaluating the value of L&D initiatives? In these podcasts, Max Blumberg, the founder of Blumberg Partnerships and a research fellow at Goldsmiths University, and Ian Turner, manager for the Sales Academy Manager for TalkTalk Business, discuss the importance of moving beyond traditional L&D metrics to truly align with business measures.
Podcast: Max Blumberg on identifying new metrics
In this podcast Max Blumberg, the founder of Blumberg Partnerships and a research fellow at Goldsmiths University, discusses the future of metrics in L&D, the need to move beyond feedback sheets and why considering behaviour change as a result of training is where the real value of evaluation lies.
Podcast: Ian Turner on identifying new metrics
Ian Turner, Sales Academy Manager TalkTalk Business, describes how he designed the Sales Academy, including meeting with stakeholders and understanding what was needed for the business. Ian also discusses how the design allows employees to engage with training, and how they went beyond using feedback sheets to measure data that allows them to truly measure the success of the training. Ian also describes how this use of data is continually evolving to match evolving business needs and the use of 'business' language to describe these metrics.