Communicating effectively

This topic contains a range of tools to help managers improve their communication abilities.
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Self-assessment questionnaire - communicating effectively
Use this tool to allow managers to assess their own communication abilities and obtain feedback from their own team members using questionnaires.
Team communications review
This tool can be used to enable managers to obtain feedback from all team members about the aspects of communication that will have the most impact on their job, to involve all the team in addressing communication issues in the team, provide a simple structure to decide on actions and commitments related to improving communications in the team and create a dialogue between managers and their team members about how to improve communications.
Principles of handling information
Use this tool to help managers consider the extent to which they apply the principles of handling information effectively in their team and help managers decide on improvement priorities in how information is handled in the team.
Information needs - team review
You can use this tool to enable managers to carry out a review of how information is transferred from and to the rest of the team, maximise the involvement of team members in this process and establish a revised process for information transfer.
Conversation behaviours questionnaire
You can use this tool to help managers improve their conversation behaviours and obtain feedback for managers on active listening, asking open questions, stating views and asking questions.
Handling aggression
Use this tool to help managers identify what situations and which people trigger their aggression, to offer several options for what to do in these situations and to create a simple structure for managers to decide on some actions to try out in these situations.
Using positive stories to support change
This tool can be used to help managers influence individuals and teams by the use of positive stories and to guide managers through the identification of positive stories that support a current desired change.
Concentric briefing
This tool can be used to give managers an understanding of concentric briefing and allow them to practise the application of the process of concentric briefing.
Coaching style
You can use this tool to help managers understand what is meant by 'a coaching style' and to challenge managers to practise applying more of a coaching style to three common situations.
Words, music and dance
You can use this tool to help the new manager to recognise the importance of the words we use, our tone of voice and our body language and how each can best be used to interact effectively with others.
The OK Corral
You can use this tool to enable new managers to examine their thought patterns when they react with other people.
The power of open questions
Use this tool to understand the benefits of using open questions to explore underlying values and beliefs, and helps the new manager gain insight into his or her team and new situations generally.