This tool gives managers a simple technique to use in order to identify and present the possible causes of a problem. Managers are asked to apply the technique to a significant current problem. Managers are also encouraged to use a group of people, possibly their team, to help with the process.
- To help managers identify possible causes of problems
- To give managers a simple process to follow that will involve others in the process
- To develop a list of possible causes to one current problem.