This topic contains a range of tools to help you run a session on difficult situations.
You can use this tool to provide an understanding of the different styles of behaviour people use at work, including the effects of the behaviours on other people.
You can use this tool to help participants understand how people's behaviour changes from their normal behaviour to the behaviour they use when they find themselves in conflict.
Use this tool to help participants understand how orientation and attitude affect behaviour, and how to cope with and deal with difficult types of people at work.
Use this tool to help participants work well with others, to be aware of three levels of difficult behaviour, and to apply approaches for working effectively with people they find difficult.
A tool to enable participants to look at difficult people or difficult situations from five different viewpoints or positions and examine the strengths and weaknesses of each position and the advantage of adopting all five positions at different times to get a bigger picture of each difficult person or difficult situation.
You can use this tool to help participants appreciate how their initial frame of reference or mental presupposition can help them deal with difficult people and difficult situations.
You can use this tool to provide participants with a way of changing unassertive behaviour to more assertive behaviour when dealing with difficult people and difficult situations.