It is useful to establish the people and situations that we find difficult. Difficult people are most often those that have a different outlook on life from yours, and the difficulties increase when you, the other person, or both of you are in conflict. The equality within the relationship - eg between manager and employee - can also impact upon our experiences of work. Difficult situations are generic by nature and are usually difficult because we have not yet learned an effective process for dealing with them. By establishing the reasons why these situations are difficult, we can actively change our approach to them so that become less.
- To help participants identify types of people and situations that are difficult for them.