Working with conflict


Last Published  01 August 2012

Individuals respond to conflict in a number of ways, and it is important to understand our own natural responses to conflict at work in order to manage our responses more effectively. How we deal with the conflict will depend on how much we need to get our own way, our consideration for the other parties involved, and our skill in handling conflict situations. Each approach to work (see the tool Evaluating approaches to work) has a primary response to conflict, and is likely to then utilise different responses in a particular order if the first approach is not successful. Depending on the situation and the individuals involved, the desired conclusion is also likely to vary.

Tool aims
  • To help participants understand how people's behaviour changes from their normal behaviour to the behaviour they use when they find themselves in conflict.