Most people would like to think that they handle performance well. The HR community know this is sometimes true, but that often line managers struggle to tackle poor performance. Putting off the problem is easy when there are many conflicting priorities. Days, weeks, or even months can pass - until the problem becomes so significant that it can no longer be ignored. Often the manager just does not know what can and cannot be done.
- To help managers explore their knowledge and behaviour around managing performance problems.