Managing poor performance is essential for maximising individual, team and organisational performance. Most issues can be resolved informally if the manager addresses them early enough. Unfortunately, managers tend to let things go and the result can be an escalation of the issue. This can become a body or mass of resentment. The manager feels they have let things go in an attempt to be caring and understanding, hoping that performance will improve. The employee feels that the manager is laissez-faire and is then horrified when the problem has escalated to a formal meeting. The simple rule of thumb is 'always start early'. Make the meeting informal but be honest and direct with the employee. The employee then knows where they stand.
- To help managers prepare for and undertake an informal review of performance.