Measuring performance

This topic contains a range of tools to help you run a session on measuring performance
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Measuring performances
You can use this tool to introduce new managers to a measurement technique that can be applied to any job.
Creating qualitative measures
You can use this tool to create effective measures for objectives that are difficult to measure using numbers, help managers develop a common understanding of exactly what is meant by these less tangible aspects of individual and team performance and to provide a way of achieving this that involves the team and generates commitment.
Creating quantitative measures
Use this tool to provide a way of creating quantitative measures of performance for teams, give managers a means of updating and reviewing those measures and help managers make performance against those measures visible to all the team.
When performance is difficult to quantify
A tool that can be used to help participants identify the differences between acceptable and exception performance and differentiate between different levels of performance.